Service Advisor

Point S - VSPRO Pneus et Mécanique "Nouvelle administration" • Saint-Hubert, Quebec

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Service Advisor

Job opportunity

Expected salary range

up to $80,000

Job status

Full-time

Location

Point S - VSPRO Pneus et Mécanique "Nouvelle administration"
Saint-Hubert, QC, Canada

Workplace

On site

Job Description

Point S - VSPRO Tires and Mechanics "New Management" (Saint-Hubert, Quebec) is seeking a Technical Advisor to join their dynamic team. Our mission: to provide personalized and courteous service, with close relationships between specialists and customers, and ensure safe and professional maintenance. If you enjoy combining technical expertise with customer relations, this position is for you.

Main Responsibilities

  • Welcome customers and understand their technical needs, advise, and propose suitable solutions.
  • Clearly explain services, options, and deadlines, and prepare estimates.
  • Collaborate with technicians to ensure interventions are carried out according to quality and safety standards.
  • Monitor the progress of interventions, communicate costs and schedules, and ensure customer satisfaction.
  • Participate in selling services and products (tires, brakes, maintenance, parts, and accessories) and identify opportunities for customer loyalty.
  • Contribute to organizing the work station, managing inventory, and maintaining customer records in computer systems.
  • Ensure compliance with safety procedures and uphold the professional image of the service location.

Desired Profile

  • Minimum 1 year of experience in a similar role or in technical customer service within the automotive sector.
  • General knowledge of automotive systems and components (tires, brakes, suspension, electrical) and ability to simplify technical information.
  • Excellent interpersonal and communication skills; ability to listen, analyze, and propose clear solutions.
  • Team spirit, versatility, organization, and attention to detail.
  • Proficiency in French; English is an asset. Familiarity with computer tools and service management / cash register software.
  • Valid driver’s license (advantage if applicable).

What We Offer

  • Work environment focused on customer service, safety, and professionalism.
  • Ongoing training and professional development opportunities.
  • Competitive salary and social benefits.
  • Collaborative team and positive work atmosphere within a recognized network.

Joining Point S - VSPRO Tires and Mechanics "New Management" means contributing to an exceptional customer experience while working with passionate specialists in automotive care and quality service.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Candidates desired profile for this job

Experience

1 year as Service Advisor

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Driver's license

Passenger Car Driver's License

Softwares

GEM-CAR - Shop Management
PBS Systems

Qualities

Organized
Productive
Team spirit

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Point S - VSPRO Pneus et Mécanique "Nouvelle administration"

Point S - VSPRO Pneus et Mécanique "Nouvelle administration"

Business profile

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